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Security

We Engineer Safer Businesses

We are committed to financial and digital literacy, promoting the adoption of safe practices to avoid exposing our users to risky situations.

“We Engineer Safer Businesses”, a motto that shows that SIBS has been a company that is concerned with developing safe businesses and is committed to preventing them.

When using a Card

  • Always store your card in a safe place, out of sight and not easily accessible to others;
  • Avoid placing your card near metallic objects, such as keys, as they may damage the magnetic stripe and interfere with its use;
  • Check regularly to ensure you still have your card in your possession;
  • Keep all documents (receipts, statements, account slips, etc.) that contain information about your account and/or card in a secure place;
  • Review your card transactions regularly. If you notice any unauthorized transactions, contact your bank immediately to report the issue and request an account activity statement;
  • When requesting a new card, pay attention to the delivery timeframe provided by your bank. If you do not receive the card by the expected date, notify the issuing institution;
  • When your card expires, destroy the magnetic stripe before discarding it, to ensure it can no longer be used;
  • When traveling, carry only the cards you plan to use. If necessary, inform your bank of your travel dates and destination.

When using an ATM

  • Avoid withdrawing cash at night or in isolated locations;
  • Be aware of the people around you when choosing an ATM. If you feel uncomfortable or suspicious, go to another ATM. If you have already started a transaction, cancel it immediately and move to a different machine;
  • Ensure the person behind you maintains a safe distance, giving you full privacy while entering your PIN and until you complete your transaction. Offer the same consideration to other users;
  • If you notice any unusual behavior from the ATM, or signs of vandalism or tampering, report it immediately to SIBS at 808 201 251 (local call cost) or 217 918 780, or to the police;
  • If you suspect any illegal activity, leave the area calmly and report it to the authorities as soon as possible;
  • Never force your card into the ATM;
  • Do not enter your PIN before the prompt appears on the screen;
  • Remove your card as soon as prompted. If your card is retained by the ATM, inform your bank immediately;
  • After completing your transaction, discreetly store your card and cash.

When using an POS

  • Never share your PIN to make a payment easier;
  • During payment, never lose sight of your card, and ensure the transaction is carried out on a single device only;
  • Cover the keypad with your hand while entering your PIN;
  • After confirming the amount and entering your PIN, do not allow the payment to be repeated unless a clear message shows that the first attempt failed or was canceled;
  • Make sure the card returned to you is indeed yours;
  • Always request and keep a payment receipt.

When navigating online

  • Keep your computer and other devices (such as tablets and smartphones) up to date with the latest software versions;
  • Install antivirus software and ensure it is always updated to the latest version;
  • Use a firewall to filter internet traffic entering and leaving your device;
  • If you use wireless connections at home, make sure secure protocols are in place;
  • Never share personal or confidential information (e.g., banking card details, passwords, etc.), even if the request appears to come from a legitimate source. Official entities will never ask for this kind of information;
  • Avoid using the same password for multiple websites. Choose passwords that are easy to remember but hard to guess. Avoid using passwords like “123456,” names, dates, common words, or brand names;
  • Don’t be tempted by “too good to be true” offers or deals — they are often scams;
  • Avoid clicking on links received via email. Instead of following links from suspicious emails, manually type the website address into your browser;
  • Never make online payments from shared or public computers, such as those in cybercafés, kiosks, malls, airports, or hotels. Also, avoid using unsecured Wi-Fi networks.
  • Information entered or viewed on public networks is often compromised;
  • Choose reputable merchants, or verify their credibility before making a purchase. Make payments only on websites whose address begins with HTTPS://.

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